Polar Down parka - Khaki

Assure+ Service

To make sure you get the perfect fit and feel for your high-value items, we’ve introduced the free Assure+ Service.

• What does it do?

This service is all about giving you peace of mind—ensuring the product you’ve chosen is exactly right for you, making your purchase truly worth it. Once you place your order, you can relax knowing we’re taking extra steps to deliver a piece picked and checked just for you. Browse All Assured Products

• How does it work?

As soon as we receive your order, our team gets to work selecting the item on your list and carefully inspecting it in every possible way:  

Re-measuring sizes: Inner measurements like chest, sleeves, hems, and more.  

Checking item condition: Full structural check, construction details, sewing lines, fabric quality—everything.

Packaging Inspection: Proper folding, protective inner packaging, accurate tag/label matching the SKU, and inclusion of any accessories.

• How will you know?

We’ll provide a full inspection report, covering garment quality, packaging standards, and detailed measurements verification — all to ensure the item selected is the right fit for you.

• Assure+ Service Update

Delivery and signature confirmation is now included for Assure+ Service orders. Currently available in the UK, US, and France.

** With Assure+ Service, your purchase is not just good—it’s perfectly checked, selected, and packed with care. Due to the natural texture and delicate nature of certain materials, items in this collection are final sale and labeled "non-returnable". But rest assured, we’re here to ensure you receive an item that’s just right for you.**