FAQ

We recommend checking the “Size & Fit”, “What’s my size?”, and Models sections on each product page for the most accurate fit guidance.

Only ONE discount code can be applied per order and cannot be changed after the order has been placed. But you can stack a discount code and a gift card on the same order.

Discount codes are only available for a limited time. If the discount code is no longer available, our system will not allow it to be added to an order. Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.

Contact cs@bronsonshop.com to learn more about your code.

If your payment does not succeed or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or choose an alternative form of payment prior to completing your purchase.

Regrettably, Bronson does not have details as to why this happened and suggests you reach out directly to your financial institution for any details regarding your declined payment.

Browse our products and place items into your cart. You can then proceed to checkout where you can either check out as a guest or log in to your account.

Once your order is completed and we have received your payment, we will send a confirmation email to you, advising that your order is being processed.

After the order has been paid, the warehouse typically needs 1–3 days to process your order. You will receive a notification by email once your order has been shipped.

Please contact us immediately at cs@bronsonshop.com. If the item has not been shipped, we will do our best to assist you.

We have joined the EU's IOSS system. For orders shipped to the European Union using Standard Shipping or Priority Shipping, the entry tax has already been paid, so you won’t need to pay it again.

For orders shipped to the European Union using Express Shipping, VAT is not included in the listed prices. Applicable import duties, taxes, or handling fees may be charged upon delivery and are determined by local customs authorities.

Orders sent to other destinations may be subject to local customs duties or taxes.

Please email cs@bronsonshop.com, and a member of our team will be happy to help.

If the price drops within 30 days of your purchase on our official site, you may request reimbursement for the price difference. Just reach out with your order number — we’re happy to help.

Yes, we do. Please contact neo@bronsonshop.com for wholesale inquiries.

Once your order is dispatched, you should receive an email with your tracking number, and you can track it on www.17track.net .

Most orders are shipped from Bronson's China warehouse. To improve delivery speed and reliability, some parcels are shipped directly from our US warehouse.

Your order may arrive in multiple parcels, as items could be dispatched from different locations.

We have established cooperative relations with many logistics service providers and aim to deliver all packages within the quoted time frame.

• Standard Shipping (YunExpress, SF Express, China Post): 9–14 working days.
• Priority Shipping (YunExpress): 7–10 working days.
• Express Shipping (FedEx, UPS, DPD): about 7–9 days.

Delivery times are estimates and may vary depending on the destination.

We’re sorry. We are currently unable to accept orders shipped to destinations that are not listed in the Country/Region shipping selection. We apologize for any inconvenience.

Orders will remain in "In Transit" status until they reach the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days.

If your package has had no tracking update for 10+ days, please reach out to us to further investigate your parcel.

When placing an international order, the destination country may require you to verify information about the order and the recipient. This is a common reason why your order may not be moving or may be held at customs.

You may be required to provide the carrier and/or local authorities with an invoice, proof of purchase, and/or ID verification.

The Bronson Order Confirmation Email can generally be used as your invoice or proof of purchase.

Each country's shipping policies are subject to change and Bronson cannot provide specific information on every country's policies or processes. If we notice that a package is not moving, Bronson may attempt to assist.

We may partially ship your order under the following conditions:

• Items are located in different warehouses.
• Clearance or sale items require additional preparation time.
• Carrier or customs weight limits apply.

You will receive an email notification when each package is shipped.

Before we move forward, make sure you've checked your mailbox and asked your neighbors or household members if they received your package by mistake.

For more details, you may contact the shipping company or contact us.

We don’t recommend refusing a parcel. This may cause it to be returned to a transit center, which could result in the package being lost or significantly delay the refund process.

Typically this is due to an incomplete or incorrect shipping address, or the shipping company not having access to the delivery location.

If a package can't be delivered due to a wrong address or is refused, a reshipping fee will apply.

No refund will be issued if the parcel is destroyed or not returned.

Worry-Free Delivery® is an optional delivery protection service provided by Seel for eligible orders. If available, you can select it during checkout for additional protection against eligible delivery-related issues such as loss, damage, and delays.

If you purchased Worry-Free Delivery® and experience an eligible delivery issue, please visit the Seel Resolution Center to file a claim and receive support:

https://resolve.seel.com

No. Worry-Free Delivery® is for eligible delivery-related issues handled by Seel. For returns, exchanges, or other after-sales assistance, please contact us at cs@bronsonshop.com.

You can return eligible unwanted items within 30 days after delivery. Please contact customer service within 30 days of receiving your full order. The full process takes about 7 business days.

Be sure to send your return within 30 days of the delivery date — returns after this period won’t be accepted.

Items must be new, unwashed, undamaged, and returned with original tags and packaging when applicable.

You can start a return by logging in to your account and submitting the item(s) you would like to return.

Please contact cs@bronsonshop.com for more information.

Once the request is processed, you will receive an email confirmation. Please check your spam folder if you do not receive it.

We will process your return within 5–7 business days after the parcel arrives. You will then receive the refund or store credit, depending on the return option selected.

If you receive a faulty item, please don't worry. Please get in touch with cs@bronsonshop.com as soon as possible.

Damaged, defective, or incorrect items must be reported within 14 days of delivery. Our customer service team will assist you.

If an item is missing from your parcel, your order may have been shipped in multiple parcels.

Please check your email inbox and junk folder for shipping updates — we usually send separate tracking numbers when items are dispatched separately.

If you have not received all parts of your order, kindly contact us at cs@bronsonshop.com with your order number. Our customer service team will assist you as soon as possible.

Please do not group multiple returns in one package, as this can cause major delays and incorrect crediting.

If an item is missed during processing, please contact us and include the relevant order number(s) and item(s).

Please be advised that the original shipping charge for your order is non-refundable.

Any taxes, duties, and original shipping costs collected will not be refunded in the event of a return.

Bronson takes the privacy and security of your personal information seriously. Personal information collected through our website is handled in accordance with our Privacy Policy.

For more information, please review our Privacy Policy.

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