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FAQ

Sizing

Which size should I buy, help with finding the right size?

We recommend that you use our sizeing tap on product page to compare measurements against a similar item you own to find the suitable size.


Ordering

How do I place an order with Bronson?

Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.

What happens once I have placed my order?

Once your order is completed and your payment has been received by us, we will send a confirmation email to you, advising that your order is being processed. Goods will usually be shipped within 3 working days of confirmation of your order.

Can I cancel or amend an order?

Please contact us immediately at cs@bronsonshop.com. If the item has not been shipped, we will do our best to assist you.

I'm having problems placing my order – can you help?

Please email cs@bronsonshop.com and a member of our team will be happy to help.


Shipping & Returns

Can I track my order online?

Once your order is dispatched, you should receive an email with your tracking number and you can track on www.17track.net

Where will my order be shipped from?

All orders are shipped from Bronson's China warehouse.

Why does the tracking number show label has been created, but the record is not updated?

US users often encounter this problem. We will ship your order to our logistics service provider in Delaware us UPS and use USPS to deliver.

If you have received the Shipping Confirmation email,then your order is currently on its way to Delaware. After it arrives, you can use the tracking number of USPS to check its progress

When will I receive my package?

About US: Delivery time is about 15 working days

About Europe and other countries:delivery times will vary by country depending on the efficiency and expediency of your postal service. Delivery Approx 2-4 Weeks

Can I return an item?

You can return unwanted items within 30 days of your purchase. Items must be unused, in original packaging, and in the same condition in which you received them. And send an email to our customer service email cs@bronsonshop.com

When will I receive my refund?

We will process your return on the same day we receive your items, once it has been processed you will receive an email confirmation (please check your junk folder!) Your refund will go back via the payment method you used when placing your order. Please allow 5-10 working days for your bank to process the refund.

Do I have to pay customs / import charges?

No charges are payable on orders delivered to addresses within the US. Goods shipped Europe and other countries may be taxed at standard rates.

What if I receive my order but the product is damaged?

If you unfortunately receive a faulty item, please contact cs@bronsonshop.com immediately. We will immediately arrange to issue new products for you.

What if I receive the wrong item?

If you do receive an incorrect item, please contact cs@bronsonshop.com and include your order number and email address.

I am missing an item, what do I do?

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don't forget to check your junk folder in case it’s ended up in there!). If you still have not received your full order please contact us cs@bronsonshop.com


How does Community Clothing protect my personal information?

Our website and ecommerce systems use industry standard 128-bit SSL encryption to keep your personal details entirely safe and secure.

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