We recommend checking the“Size & Fit”,“What’s my size?”, and Models sections on each product page for the most accurate fit guidance.

Only ONE discount code can be applied per order and can not be changed after the order has been placed. But you can stack a discount code and a gift card on the same order.

Bronson gift cards you purchase from our website are valid for 24 months, and can be treated just like cash on our online store!

But if you get a gift card through sale events, after-sale compensation, etc., it is usually valid for 12 months.

Discount codes are only available for a limited time. If the discount code is no longer available our system will not allow you to add it to your order. Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.

If your payment does not succeed or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or choose an alternative form of payment prior to completing your purchase.Regrettably, Bronson does not have details as to why this happened and suggests you reach out directly to your financial institution for any details regarding your declined payment.

We support Klarna, PayPal, Visa, MasterCard, American Express, UnionPay, iDeal, Shopify Pay, Apple Pay, and Google Pay.

You can select store credit at checkout after logging in. For more details, check here.

Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.

Once your order is completed and we have received your payment, we will send a confirmation email to you, advising that your order is being processed. Goods will usually be shipped within 2 working days of confirmation of your order.

Please contact us immediately at cs@bronsonshop.com. If the item has not been shipped, we will do our best to assist you.

No charges are payable on orders delivered to addresses within the US.

We have joined the EU's IOSS system. For orders shipped to 14 EU countries, the entry tax has already been paid, so you won’t need to pay it again. We are actively working to expand coverage to more countries.

Orders sent to other countries may be taxed at standard rates.

Please email cs@bronsonshop.com, and a member of our team will be happy to help.

Your address might be out of our country list, or it could be a military address that we cannot ship to.

The amount may have been authorized but not charged. Please contact cs@bronsonshop.com to confirm your order status or check with your bank.

Enter your email in the "notify me" box on the product page, and we will notify you as soon as it is restocked.

Enter your email at the bottom of the home page to subscribe to our latest updates and product launches.

Yes, we do. Please contact neo@bronsonshop.com for wholesale inquiries.

We do not make your order as a gift, but we do offer electronic gift cards that you can purchase for significant others.

If you can't select your country or region at checkout, it illustrates standard shipping isn't available in that country or region, so shipping options for those countries or regions cannot be selected.

If the price drops within 30 days of your purchase on our official site, you may request reimbursement for the price difference. Just reach out with your order number — we’re happy to help.

Once your order is dispatched, you should receive an email with your tracking number, and you can track it on www.17track.net .

All orders are shipped from Bronson's China warehouse. To improve delivery speed and reliability, some of our parcels will now be shipped directly from the US.

We have established cooperative relations with many logistics service providers and aim to deliver all packages within the quoted time frame. All of our products will be shipped out directly from our China warehouse via Yun Express, S.F Express, China Post, and Express shipping.

• Standard Shipping (Yun Express, S.F Express, CHINA Post): 15-21 days.
• Priority Shipping (Yun Express): 8-14 days.
• Express Shipping (FedEx, UPS, DPD): About 7-9 days.

Please pick up your package from the specified post office as soon as possible to avoid it being returned or destroyed.

Please contact us at cs@bronsonshop.com, and we will be happy to assist you.

Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 10+ days since the most recent tracking update, please reach out to us to further investigate your parcel.

When placing an international order, the destination country may require you to verify information about the order and the recipient. This is the most common reason why your order is not moving or held at customs. The customer may be required to provide the shipper and/or country with an invoice/proof of purchase and/or ID verification. The “Bronson Order Confirmation Email”, should be able to be used as your invoice/proof of purchase. Each country's shipping policies are subject to change and Bronson would not be able to provide specific information on your country's policies or processes. If we notice that a package is not moving, Bronson may attempt to proactively resolve these issues.

We will do partial shipping for your order under the following conditions:

• Clearance or sale items need additional preparation time.

• Weight limit of customs or courier.

You will receive an email notification when each package is shipped.

Before we move forward, make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake.For more details, you may contact the shipping company or click the 'Contact us' button below.

Typically, this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location.Please contact the shipping company to arrange for a re-delivery of your package.

Typically this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location. Note: If a package can't be delivered due to a wrong address or is refused, we’ll need to charge a reshipping fee.

No refund will be issued if the parcel is destroyed or not returned.

We don’t recommend refusing a parcel. This may cause it to be returned to a transit center, which could result in the package being lost or significantly delay the refund process.

You can return unwanted items within 30 days after delivery. Please contact customer service within 30 days of receiving your full order. The full process takes about 7 business days. Be sure to send your return within 30 days of the delivery date—returns after this period won’t be accepted. Items must be unused, in original packaging, with original labels, and in the same condition when you received them. You can start a return by logging in on your account and submit the items you would like to return. Please contact cs@bronsonshop.com for more information.

Once the request is processed, you will receive an email confirmation (please check your spam folder if not received). We will process your return within 5-7 business days after the parcel arrives. You will then receive your refund or an email containing a gift card code.

If you receive a faulty item, please don't worry. Please get in touch with cs@bronsonshop.com immediately. We are here to help.

Provide the answer to the question If you receive an incorrect item, please don't worry. Please get in touch with cs@bronsonshop.com and include your order number and email address. We'll take care of it for you.

If an item is missing from your parcel, your order may have been shipped in multiple parcels.

Please check your email inbox and junk folder for shipping updates — we usually send separate tracking numbers when items are dispatched separately.

If you have not received all parts of your order, kindly contact us at cs@bronsonshop.com with your order number. Our customer service team will assist you as soon as possible. If you still have not received your full order, please get in touch with us at cs@bronsonshop.com.

Please make sure to check all folders including spam on the email address associated with your order. If you lost access to your email you’ll need to contact our customer service with your order number, full name, and address.

Please do not group returns like this in the future as it can cause major delays and incorrect crediting.It is up to the returns processing associate to locate your items manually for any order returned that was not done through our Returns Portal. In the case they missed an item please contact us and include the order number and item(s) missed.

No, we do not accept direct returns to our warehouse.

Yes, we charge a handling fee for returns. For more details, please check here.

Upon receipt of the parcel you return, our returns processing team will inspect all garments for stains, holes, defects, and wear. If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount.