FAQ

Sizing

We recommend that you use our "SIZE & FIT" on the product page. It will contain measurements for various parts of the item. From this, you can measure against another of your currently owned items and compare for best fit.

Ordering

Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.

Once your order is completed and we have received your payment, we will send a confirmation email to you, advising that your order is being processed. Goods will usually be shipped within 3 working days of confirmation of your order.

Please contact us immediately at cs@bronsonshop.com. If the item has not been shipped, we will do our best to assist you.

No charges are payable on orders delivered to addresses within the US.

We have joined the EU's IOSS system. For orders sent to EU 27 countries, we have already paid the entry tax, and you don't need to pay it again.

Orders sent to other countries may be taxed at standard rates.

Please email cs@bronsonshop.com, and a member of our team will be happy to help.

Shipping

Once your order is dispatched, you should receive an email with your tracking number, and you can track it on www.17track.net

All orders are shipped from Bronson's China warehouse.

About the US: Delivery time is about 15 workings days;

About the UK: Delivery time is about 2-3 weeks;

About Europe and other countries: Delivery time will vary by country depending on the efficiency and expediency of your postal service, delivery approx 2-4 weeks.

If you can't select your country or region at checkout, it illustrates standard shipping isn't available in that country or region, so shipping options for those countries or regions are usually turned off. However, we can still use FedEx to complete the shipping, which will result in additional shipping costs, please contact our customer service staff for details, and they will assist you to complete the order.

Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 10+ days since the most recent tracking update, please reach out to us to further investigate your parcel.

When placing an international order, the destination country may require you to verify information about the order and the recipient. This is the most common reason why your order is not moving or held at customsThe customer may be required to provide the shipper and/or country with an invoice/proof of purchase and/or ID verification. The “Bronson Order Confirmation Email”, should be able to be used as your invoice/proof of purchase.Each country's shipping policies are subject to change and Bronson would not be able to provide specific information on your country's policies or processes.If we notice that a package is not moving, Bronson may attempt to proactively resolve these issues.

We will do partial shipping for your order under the following conditions:

• Items are in different warehouses.

• Clearance or sale items need additional preparation time.

• Weight limit of customs or courier.

You will receive an email notification when each package is shipped.

Before we move forward, make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake.For more details, you may contact the shipping company or click the 'Contact us' button below.

Typically, this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location.Please contact the shipping company to arrange for a re-delivery of your package.

Typically this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location. If your shipping tracking info shows "Returned to Sender" please click the 'Contact US' button below for a reshipment or a refund of your order.

Note: Please provide your correct delivery address when contacting us for a reshipment.

Returns & Exchanges

You can return unwanted items within 30 days of your purchase. Items must be unused, in original packaging, and in the same condition, you received them. And send an email to our customer service email cs@bronsonshop.com

We will process your return on the same day we receive your items. Once processed, you will receive an email confirmation (please check your junk folder!) Your refund will go back via the payment method you used when placing your order. Your bank will process the refund within 5-10 business days, and Please be patient.

If you receive a faulty item, please don't worry. Please get in touch with cs@bronsonshop.com immediately. We will immediately arrange to issue new products for you.

If you receive an incorrect item, please don't worry. Please get in touch with cs@bronsonshop.com and include your order number and email address. We'll take care of it for you.

If you are missing an item from your order, this is probably due to your order being dispatched in separate parcels. If this is the case, please check your emails, as we will have updated you via email on the status of your order. (Don't forget to check your junk folder in case it’s ended up in there!). If you still have not received your full order, please get in touch with us at cs@bronsonshop.com

Please make sure to check all folders including spam on the email address associated with your order. If you lost access to your email you’ll need to contact our customer service with your order number, full name, and address.

Please do not group returns like this in the future as it can cause major delays and incorrect crediting.It is up to the returns processing associate to locate your items manually for any order returned that was not done through our Returns Portal. In the case they missed an item please contact us and include the order number and item(s) missed.

Upon receipt of the parcel you return, our returns processing team will inspect all garments for stains, holes, defects, and wear. If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount.

One or more of your items may have sold out since your order was processed.

The amount refunded will go back to the gift card that was used, and any remaining balance will be returned to your other form of payment.

Payment

Only ONE discount code can be applied per order and can not be changed after the order has been placed. But you can stack a discount code and a gift card on the same order.

No, Bronson gift cards never expire and can be treated just like cash on our online store!

Discount codes are only available for a limited time. If the discount code is no longer available our system will not allow you to add it to your order. Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.

If your payment does not succeed or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or choose an alternative form of payment prior to completing your purchase.Regrettably, Bronson does not have details as to why this happened and suggests you reach out directly to your financial institution for any details regarding your declined payment.

Personal Information Protect

Our website and e-commerce systems use industry-standard 128-bit SSL encryption to keep your personal details entirely safe and secure.

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