Returns

BRONSON offers a 30-day returning period. All our products are made to a very high standard and we hope you will be happy with your purchase. However, if you are unhappy for whatever reasons, we can offer either an exchange or refund of the goods.

Returns will be processed within 5-10 business days after your item(s) are delivered to us. In order to make your refund be processed quickly, please get in touch with our customer service to let us know the tracking number after you send it out.

You have a max of 30 days to make returns. You must send back and provide your return tracking number within 30 days after the delivery date. No returns made after 30 days from the delivery date will be accepted.

We cover all exchange shipping costs on first order for any customer. But it is not available for subsequent orders.

  • The US Returns
    The US warehouse has reopened, and US users can now use our US warehouse to complete returns.
  • International Returns
    For users in other countries, please use our return center, or contact our customer service for the most convenient return address.

How do I make a return?

  1. Enter Bronson Return Center
  2. Fill in your order information
  3. Select the item(s) you would like to return, indicate the reason, and submit
  4. Call the post office to arrange a collection or drop it off at your nearest post office
  5. Send the tracking number to cs@bronsonshop.com

Important Notice:

  1. You can only return items that are unworn, unwashed, undamaged, and have the original tags/packaging attached.
  2. If the product has no quality problems. Except for the first exchange of the first order, the return shipping cost to our warehouse is the responsibility of the buyer.
  3. The following items cannot be returned or exchanged: underwear, socks, items with non-returnable marks and free gifts.
  4. We regret that returned goods sent back to us without prior authorization will not be eligible for exchange or return.
  5. Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  6. We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  7. Please kindly provide us with what express you choose and the return tracking number once available. You may send them to cs@bronsonshop.com
  8. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You can only return to the return warehouse address we provide.
  9. Please ensure you don't put non-Bronson items in your return package by accident. We will not be responsible for sending back those items to you.
  10. We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
    • An irregular or excessive returns history indicative of "wardrobing;"
    • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
    • Potential fraudulent or criminal activity.
    • Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

    Refunds

    1. Refunds will be processed within 5-10 business days after we receive your package. The refund will be issued to your original payment.
    2. The original shipping fee and tip are non-refundable.

     

     

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